TERMS AND CONDITIONS
Please note that upon making a reservation with Michelle Tong's Natures Heart Cultural Tours & Retreats, you are accepting all "Terms and Conditions"
Deposits & Payments
To secure your booking, a non refundable deposit per booking is required and the balance is payable within 60 days prior to the Retreat or Tour start date, unless otherwise agreed.
The balance is non-refundable unless you find a replacement that is accepted to Natures Heart Cultural Tours & Retreats in which case the balance only will be refunded once the replacement person has paid in full.
The payment for any additional items purchased during your stay must be finalised prior to departure.
Credit card details are required as surety upon check-in.
All payments, including deposits are non-refundable unless stated above. Reservations postponed due to unforeseen circumstances more than 14 days in advance of your arrival may be rescheduled within 12 months from the date of payment less the deposit.
A reservation may be transferred to another person to be used within the 12 months less the deposit.
Postponements 5 days prior to your planned arrival date will result in the full accommodation being forfeited.
Responsibility of Valuables
It is up to the individual to make sure valuables are safe & secure as we will not be held responsible for any breakage, loss or theft of these personal items.
We will take all reasonable steps to keep your information private. Unless otherwise requested, contact details maybe used for our own marketing campaigns. ,which we may engage a 3rd party to do on our behalf. It is not our intention to pass on any information to any 3rd party to be used other than our marketing campaigns . Eway & PayPal payments will fall under their terms & conditions.
Photos taken on the retreat or tour may also be used for general marketing & promotion purposes.
You acknowledge that the nature of the tour contains some adventurous activities and participation involves a degree of personal risk to your safety over and above that associated with a conventional tour.
Local laws and customs will be different to those in your home country. The level of hygiene standards may also vary from your day to day normalities.
You are responsible to familiarise yourself with, and respect, local laws and customs and behave accordingly to not offend customs, especially in religious areas. We accept no liability to you for any cost, loss or damage which you suffer, nor will we refund you the cost of any unused portion of your tour or travel arrangements.
* All terms and conditions are subject to change without notice.